Shipping Policy

Thank you for shopping with Pevsino. This policy explains order processing, shipping availability, delivery estimates, and how to seek assistance with a shipment.

1. Processing Time

Orders are generally prepared for dispatch within 1–3 business days after successful payment confirmation. Business days exclude weekends and applicable public holidays. Processing includes payment checks and preparation for shipment. Processing time is separate from the carrier's delivery time.

If an order requires additional handling or is significantly delayed, we will make reasonable efforts to notify you using your order contact details.

2. Estimated Transit Time

Estimated shipping transit time is 7–15 business days after dispatch. This is an estimate rather than a guaranteed delivery date. Actual transit may vary according to the destination, carrier network, weather, customs clearance, public holidays, and disruptions outside our reasonable control.

The overall time from order placement to delivery includes both order processing and transit.

3. Shipping Availability and Destinations

Shipping destinations and delivery methods depend on the address entered at checkout. If no suitable shipping method appears for your address, delivery to that location may not be available. We do not represent that shipping is available worldwide.

4. Shipping Fees

Available shipping options and their actual charges are displayed at checkout before you place an order. Any shipping discount applies only when clearly displayed as part of the applicable offer. No universal free-shipping threshold is promised by this policy.

5. Confirmation and Tracking

An order confirmation may be emailed to the address provided at checkout. Tracking information may be sent once a carrier tracking reference becomes available. Tracking updates may take time to appear after the package enters the carrier's network.

For help locating a shipment or understanding a tracking update, email service@pevsino.com with your order number.

6. Shipping Delays

Carriers may experience delays due to operational congestion, customs processing, severe weather, or other events. If your delivery is substantially delayed, please contact us so we can review its status and the available remedies. This section does not limit any statutory right to cancel or obtain a refund following late or failed delivery.

7. Address Accuracy and Changes

Please enter a complete, accurate shipping address and contact information. If you notice an error, contact us as soon as possible. We will try to assist with a correction before dispatch, although changes cannot be guaranteed once fulfillment or delivery is underway.

If an inaccurate address causes a failed delivery or return, any additional costs will be handled in accordance with the terms disclosed at purchase and applicable consumer law.

8. Customs and Import Charges

International shipments may be subject to customs formalities, import taxes, or duties. Any amount collected by our checkout will be shown before purchase. Charges assessed separately at the destination depend on local rules and the delivery arrangement disclosed for the order. We do not guarantee duty-free delivery.

9. Lost, Damaged, or Incorrect Deliveries

If a package appears lost, arrives damaged, or contains an incorrect item, contact service@pevsino.com and provide your order number and an explanation. Photographs of affected goods and packaging can help us assess the issue.

We will review the circumstances and provide a remedy such as replacement or refund where appropriate. Applicable consumer rights and legally required remedies always take precedence. Customers are not responsible for return shipping costs arising from confirmed merchant errors or defective goods where our policy or applicable law places responsibility on the seller.

10. Split Shipments

Some orders may be delivered in more than one parcel. When separate tracking information is available, we may provide updates for each parcel. Receiving one part of an order does not necessarily mean that remaining items have been canceled.

11. Customer Support

For questions about processing, shipping, tracking, or delivery, contact:

Operating Company: Shaanxi Huixiang Runhe Trading Co., Ltd.

Company Address: Room K1524, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province

Website: https://pevsino.com

Support Email: service@pevsino.com

Contact Phone: +86 13882316594

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)