Return & Refund Policy
We want Pevsino customers to understand how to request a return, refund, exchange, or cancellation. This policy applies in addition to any non-waivable consumer rights provided by applicable law.
1. Return Request Window
You may request a return within 30 calendar days after delivery. For a standard change-of-mind return, the item should generally be unused, in its original condition, and accompanied by its accessories and proof of purchase. Original packaging should be included where reasonably possible.
These conditions do not override statutory rights relating to faulty, damaged, misdescribed, or nonconforming goods.
2. Starting a Return
Before sending anything back, email service@pevsino.com with your order number, the product concerned, the email address used at checkout, and a brief reason for the return. For damaged, defective, or incorrect products, photographs may help us assess the issue.
Our support team will review the request and provide the appropriate instructions and authorized return destination. Do not send products to an unconfirmed address.
3. Authorized Return Address
An authorized return address will be supplied by customer support for each eligible return. The company's registered address is not automatically a return warehouse or return shipping address. Only use that address if customer support specifically confirms it for your return.
Please retain proof of shipment and any tracking number until the return has been resolved. Any right to return goods without prior authorization under applicable law remains unaffected.
4. Change-of-Mind Returns
For eligible change-of-mind returns, the customer generally pays return shipping unless applicable law requires otherwise. Initial delivery costs will be refunded where required by law; otherwise, any treatment of original shipping charges is subject to the checkout terms and mandatory consumer rights.
We do not charge a restocking fee.
5. Defective, Damaged, or Wrong Items
If an item arrives damaged, defective, or different from what you ordered, contact service@pevsino.com promptly with your order information and details of the problem. We will assess the issue and provide an appropriate remedy, such as a replacement, repair where appropriate, refund, or another lawful solution.
For confirmed seller errors or defects, we will cover applicable return shipping costs or arrange another remedy where our policy or law requires it. Nothing in this section restricts warranty or other mandatory consumer rights.
6. Exceptions
Certain goods may be excluded from voluntary change-of-mind returns where applicable law permits, such as genuinely personalized products, certain perishable items, or qualifying sealed hygiene products after opening. Any product-specific restriction must be properly disclosed and legally valid.
Such exceptions do not remove remedies for defective or nonconforming goods.
7. Inspection and Approval
After an authorized return arrives, we may inspect it against the applicable return conditions and review the information supplied. We will communicate the result and any next steps. If a refund is approved, we will begin processing it within the period stated below, subject to shorter statutory deadlines.
8. Refund Method and Timing
Approved refunds are normally initiated to the original payment method within 10 business days after refund approval, unless applicable law requires an earlier refund. The refund initiation date is different from the date the money appears in your account; your bank or payment provider may take additional time to post it.
If a refund appears overdue, contact us with your order number. Where applicable law requires refunding delivery charges or using a different procedure, those requirements take precedence.
9. Return Shipping Responsibilities
For eligible voluntary returns, customers generally pay return postage unless the law or an applicable offer provides otherwise. For confirmed damaged, defective, or wrongly supplied items for which the seller is responsible, we will bear applicable return costs or provide another lawful resolution.
Please follow the shipping instructions provided by support; do not assume that the registered business address accepts parcels.
10. Exchanges
Exchange requests can be made by emailing service@pevsino.com. Exchanges depend on eligibility, product availability, and applicable consumer rights. If a direct exchange is unavailable, we may offer a return and refund process or another appropriate remedy.
11. Cancellation Before Dispatch
If you wish to cancel an order, email us as soon as possible. We will try to accommodate a request before dispatch, but cancellation may no longer be possible once fulfillment has progressed. If shipment has already occurred, the applicable return procedure and your statutory cancellation rights remain available.
12. Consumer Rights
Nothing in this policy restricts rights to repair, replacement, cancellation, refund, or other remedies that cannot be excluded under applicable law. Where local consumer protection rules are more favorable or set shorter refund deadlines, those rules prevail.
13. Contact Information
For return or refund assistance, contact:
Operating Company: Shaanxi Huixiang Runhe Trading Co., Ltd.
Company Address: Room K1524, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Website: https://pevsino.com
Support Email: service@pevsino.com
Contact Phone: +86 13882316594
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)