Contact Us
Thank you for visiting Pevsino. We aim to make it easy to find information about our products, orders, shipping, returns, and customer support.
Customer Support
For assistance, please contact us using the following business information:
Operating Company: Shaanxi Huixiang Runhe Trading Co., Ltd.
Company Address: Room K1524, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Website: https://pevsino.com
Support Email: service@pevsino.com
Contact Phone: +86 13882316594
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Messages received outside our listed business hours will be reviewed during the next available support period.
Questions About an Order
If you have placed an order and need help, please email service@pevsino.com with your order number, the email address used at checkout, and a short explanation of your question. We can assist with order details, shipment information, delivery concerns, and after-sales requests.
Shipping and Delivery
For shipping availability, estimated transit times, or tracking questions, please refer to our Shipping Policy or contact our customer support team. Delivery estimates may vary by destination, carrier, customs procedures, and other factors affecting transportation.
Returns, Exchanges, and Refunds
To request a return, exchange, or refund, contact service@pevsino.com before sending any item back. Include your order number, a description of the issue, and photographs if the product arrived damaged, defective, or incorrect.
Our team will review the request and provide applicable instructions and an authorized return address. The company address above is not automatically a return destination. Please do not send returns there unless customer support expressly directs you to do so.
For eligibility and processing details, please read our Return & Refund Policy.
General Inquiries
For questions about products listed on Pevsino or the shopping process, you may contact us by email or telephone during our stated support hours. Please avoid sending full payment card details or account passwords by email.
Thank you for shopping with Pevsino.